Public Service Delivery: Does Accountability & Local Institutions Matter by Jaya Goyal

Public Service Delivery: Does Accountability & Local Institutions Matter

Rs. 1,495.00
  • Book Name Public Service Delivery: Does Accountability & Local Institutions Matter
  • Author Jaya Goyal
  • Language, Pages Engish 255 Pgs. (HB)
  • Upload Date 2024 / 06 / 01
  • ISBN 9789391759339

Guaranteed safe checkout

amazon paymentsapple paybitcoingoogle paypaypalvisa
Public Service Delivery: Does Accountability & Local Institutions Matter
- +

India is hailed as the world’s largest democracy but there is something curious in the fact that public service delivery continues to be poor, despite country’s strong democratic tradition. This paradox is inescapable. The case in point unarguably is, India’s highest percentage of under-six underweight and anaemic children in the world. Much of the public policy discourse holds ‘weak accountability’ as one of the reasons for service delivery outcomes remaining poor in India. A key driving question of this book is how accountability as an idea and a process, significant in the everyday encounters of key actors at the frontline of public health service delivery, as against its high rhetoric in policy and development discourse. The book analyses how users, especially the poor, interact and interface with accountability mechanisms esp. the informal ones, when the formal mechanisms of accountability fail or exclude them. Two national public health programmes – National Rural Health Mission (NRHM) and integrated Child Development Services (ICDS) are the book’s context, using a comparative case study design. Findings reveal that malnutrition is not only about a well-functioning anganwadi or lack of frontline accountability or even economic prosperity, as perceived, but inherently linked to local institutions that shape information barriers, hierarchy, elite capture and gender bias.

Delivery and Shipping Policy

    • Rs.1000-1100/kg
    • ESTD. Delivery Time: 2-3 weeks (depending on location)
    • Bubble Wrapped with Extra Padding


    • NCR: Rs. 30/half kg
    • Standard: Rs. 80/half kg
    • Express shipments also available on Request
    • ESTD. Delivery Time: Ranging from 1-4 days up to 7 business days (Depending on your choice of Delivery)


    • All orders; national or international, will be provided with a Tracking ID to check the status of their respective orders
    • Depending on the Shipping Service, Tracking ID may be used on their respective tracking portals


Frequently Asked Questions (FAQs)

Domestic Shipping: 3-4 Days (after shipping)

International Shipping: 1-2 weeks (based on your location)

You will receive an email once your order has been shipped or you can email us if you didn't receive tracking details (

Every book that we sell is the latest edition except all the rare books

Yes, we do provide free shipping, only on domestic orders (within India) above Rs.1500

Translation missing:

All Rating

  • 5

  • 4

  • 3

  • 2

  • 1

    Collected by EpicApp for Reviews
    • Product Review Image
    product Review Image